FAQ
Store Policies
Our policy allows for returns on clothing and accessories up to 14 days from the original purchase date for in-store credit only.
Limited edition prints and posters are all FINAL SALE and cannot be returned or exchanged.
All sale items are FINAL SALE purchase and are not eligible for returns or exchanges.
To be eligible for a return, your item must be unused, unworn, unwashed and with all original tags attached. It must also be in the original packaging.
Status Serigraph does not accept returns from online purchases without prior written approval from our staff. All returns must be authorized. Use the contact page, reply to your confirmation email, or call the shop for approval.
Status Serigraph is not responsible for the cost of shipping on returned items unless the order was incorrect on our behalf.
International orders are not eligible for returns or exchanges due the unpredictable nature of local and international customs.
All returns or exchanges require receipt or proof of purchase.
How long will my order take to ship?
All orders ask to allow 2-4 weeks for delivery. Most of the time we get items out much faster but sometimes we have an influx of orders come in all at once and the process will take a little longer.
Can I cancel my order?
If you are ordering clothing or accessories you may cancel your order if it has not been packaged yet. Due to fraudulent orders there is now a 20% restocking fee for any cancelled orders. ALL limited edition items such as prints that have been packed are FINAL SALE and WILL NOT BE CANCELLED and no returns or exchanges will be honored.
What if I have problem with my order?
We insure all packages, so if a package arrives destroyed it will be your responsibility to file a claim with the carrier. We no longer send replacements due to scammers and will no longer be refunding damaged posters unless the shipping agent verifies the refund. If you package arrives damaged, all damages MUST be reported within 14 days of the delivery.
Can I change my address if it was input incorrectly in my order?
Yes if you find that you inout your shipping address incorrectly you may reach out to us and we can fix that. Use the contact page, reply to your confirmation email, or call the shop for help.
Will a poster be reprinted if it's sold out on your website?
Not likely, most of the posters we sell are limited-edition and will not be reprinted after they sell out. Our agreements with the bands limi us on how many we can sell so we stick to those agreements.
Due to the hand made nature of the product, there may be slight inconsistencies, this is just the nature of the hand printing process and not considered to be a flaw. We will not be refunding purchases for prints with slight ink scuffs, light scratches, misregistration, or inconsistent colors.